Shipping & Returns
1.1 Return Policy: All returns must be done in accordance with the instructions set out in the Return Policy at https://herjewellery.com/pages/shipping-returns. Seller is not obliged to agree to any return unless all such instructions are followed to HerJewellery’s satisfaction. Should Seller agree to the return, Seller will deliver the replacement Product to your specified address.
1.2 Permitted returns: Subject to Clause 1.1, within 14 days from the date of delivery of the Product, you may return a Product when you:
1.2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract; or
1.2.2 receive a faulty or damaged Product.
1.3 Repair, replacement or price reduction: As an alternative to returning faulty or damaged Products under Clause 1.2, a Customer may request for a repair or replacement of such Products. Such request shall be irrevocable upon notification of the request to HerJewellery and the Customer may not later elect for a return under Clause 1.2. Where the Products have not been repaired or replaced within a reasonable time, HerJewellery may, at its sole discretion, grant to the Customer a reduction of the price in proportion to the reduced value of the Products, provided that under no circumstance shall such reduction exceed 15 per cent. (15%) of the price of the affected Products. Upon a repair, replacement or price reduction being made as aforesaid, the Customer shall have no further claim against Seller.
1.4 Replacement Products: When Her Jewellery has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become Seller’s property and upon request such Products or parts thereof should be shipped back to Seller at Customer’s cost.
1.5 Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when Her Jewellery has tendered delivery of the Products.